These Terms & Conditions govern your use of OraCores (“the platform”, “we”, “us”), an e-commerce and clinic management service supplying dental and medical products. By creating an account, placing an order or otherwise using the platform, you agree to be bound by these terms. If you do not agree, do not create an account.

OraCores is intended for dental and medical professionals, dental students, clinics, laboratories and institutional buyers. By registering you confirm that you are at least 18 years old and that you are purchasing in a professional, educational or institutional capacity.

Certain products are intended for use by qualified professionals only, or by students under qualified supervision. You are responsible for ensuring that you hold any registration, licence or authorisation required to purchase, possess and use a given product under Egyptian law and the rules of your professional body. We may require evidence of professional status before fulfilling an order, and may decline or cancel any order where that evidence is not provided.

You must provide accurate registration details, including a valid email address and mobile number, and keep them up to date. Sign-in is passwordless: access to your account follows access to your email inbox, so you are responsible for keeping that mailbox secure. Do not share sign-in links. Tell us promptly if you believe your account has been used without your authorisation.

The mobile number on your account is also used to verify manual payments, so it must be a number you control.

Product listings, images, specifications and comparison tools are provided for identification and procurement purposes. They are not clinical guidance, and they do not constitute a recommendation to use any product in any particular procedure or on any particular patient.

You remain solely responsible for exercising independent professional judgement in selecting, handling and using any product, and for following the manufacturer’s instructions for use, indications, contraindications, storage conditions and expiry dating. Where a manufacturer’s instructions conflict with anything shown on the platform, the manufacturer’s instructions govern.

We take reasonable care over listing accuracy but do not warrant that descriptions, images, specifications or pricing are complete or error-free. Packaging, presentation and manufacturer lot may vary from images shown.

All prices are shown in Egyptian Pounds (EGP). Placing an order is an offer to buy; a contract forms when we confirm the order. Stock is reserved when you place an order, but where an item proves unavailable, or where a price or description was listed in error, we may cancel the affected order or line and refund any amount already paid for it.

We accept InstaPay, Vodafone Cash and Cash on Delivery. InstaPay and Vodafone Cash are verified manually: you transfer the amount due, then submit the sending phone number, the transaction reference and a receipt screenshot. Your order stays pending until an administrator verifies that transfer.

You must submit payment evidence that is true and relates to your own transfer. Submitting false, altered or third-party payment evidence is grounds for immediate cancellation and account suspension.

Group buying pools reach a discounted unit price only if the pool meets its target quantity before its deadline. If a pool does not reach its target, or is cancelled, any amount you already transferred is refunded to you over the same payment method you used, to the number you transferred from. OraCores does not hold funds on your behalf and operates no stored balance. Pool pricing, tiers and deadlines are those displayed on the pool at the time you commit.

Delivery estimates are estimates, not guarantees. You are responsible for inspecting each delivery promptly on arrival, and for storing products in the conditions the manufacturer specifies from the moment they reach you. We are not responsible for deterioration caused by storage or handling after delivery.

Returns are accepted within 7 days of purchase. Returns are only eligible for items with manufacturing defects or poor packaging. To initiate a return, please contact Customer Service via WhatsApp or phone call at 01097599348.

The full policy is set out at Refund Policy. For reasons of patient safety and product integrity, we cannot accept returns of sterile, single-use or temperature-sensitive items once their packaging has been opened or their cold chain broken, except where the item is defective.

You must not use the platform to:

• purchase products you are not legally permitted to purchase, possess or use;
• obtain products for onward resale or distribution without our written agreement;
• submit false payment evidence or false professional credentials;
• interfere with, scrape or attempt to gain unauthorised access to the platform or another user’s account, orders or lockers.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to that, we are not liable for clinical outcomes, patient harm, loss of profit, loss of business, practice interruption or reputational loss arising from your use of a product or of the platform, and our total liability in connection with an order is limited to the amount you paid for that order.

Products carry the warranties given by their manufacturers. We pass on the benefit of manufacturer warranties where we are able to, and give no additional warranty of our own.

We process the account, order and payment-verification details you provide in order to operate the platform, fulfil orders and verify payments. Payment evidence you upload is visible to administrators reviewing your order.

We may suspend or close an account that breaches these terms. We may also update these terms; the version published on this page at the time you place an order is the version that applies to it. Material changes will be reflected in the “last updated” date above.

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Egypt have exclusive jurisdiction over any dispute arising from them.

For questions about these terms, an order, or a return, contact Customer Service on WhatsApp or by phone at 01097599348.